Frequently Asked Questions

Q: How do I access a copy of the Riviera Gardens CC&R’s?

A: CC&R’s are listed on Riviera Gardens under Forms and Documents on the Homeowners page. Find Covenants, Conditions and Restrictions (67 pages) and click to access. Available to print a personal copy.

Q: I have a question for the Home Owners Association (HOA) board of directors to consider. How do I submit it and to whom?

A: To be included on the upcoming Board Meeting Agenda your suggestion, concern or maintenance problem must be submitted to Personal Property Management (PPM) before the 10th of the month.

Q: Who do I contact regarding broken or leaking water pipes within my unit or building?

A: If the source of the water leak is visible, as from a sink, faucet, shower, toilet, etc., the owner should call their plumber. If the water appears in the wall, ceiling, floor, etc., the source may be from another unit, inside the walls, or beneath the slab. Contact maintenance at PPM 760-325-9500 directly between 8 am to 4 pm (switch board after hours). See CC&R’s Section 10.4(A) for responsible party liability. If the source is obviously coming from another unit as from a shower, water heater, dishwasher, etc. call the owner of that unit. If unsure about name and contact number, call the management company (PPM) and they will provide that information. See also Riviera Gardens Water Leak Policy listed on the website.

Q: How do I request work for tree and shrub trimming, removal of dead trees, shrubs and perennials, dead lawn, and related landscaping issues?

A: Landscaping issues are to be reported to maintenance through the Riviera Gardens website. Fill out the Request Service Form and submit with PPM following the instructions on the form.

Q: I want to add seasonal flowers around my unit, do I need review and approval of the Landscaping Committee?

A: Homeowners may plant seasonal flowers immediately outside their unit without approval, however, the landscaping committee or gardener has the right to remove if the plants are neglected. See Riviera Gardens Rules and Regulations, landscaping, page 5.

Q: How do I report broken or misdirected landscaping sprinklers or drip irrigation issues?

A: Contact maintenance at PPM 760-325-9500 directly between 8 am to 4 pm (switch board after hours) for any situation where the water loss is excessive and requires immediate attention. You may also submit a Request Service Form to request service for non-emergency issues.

Q: Who is responsible for pool deck and pool furniture cleaning and related pool maintenance?

A: Maintenance of all common areas within Riviera Gardens is the responsibility of the Riviera Gardens HOA, which then determines maintenance requirements and responsibilities either through contracts or on-site personal. To submit pool maintenance needs contact maintenance at PPM 760-325-9500 or use the Contact Form. For additional information regarding common areas see Article 10, Section 10.2 of the CC&R’s.

Q: How can I easily determine the maintenance responsibilities of the homeowner and of the HOA?

A: See Riviera Gardens CC&R’s, Exhibit “C” Maintenance Matrix, toward the end of the document.

Q: What is included in an architectural request and how do I submit it?

A: Anything that is done to or on the outside of your unit must have prior written approval of the Riviera Gardens HOA board of directors. Submit your request to PPM using the form at the end of the Riviera Gardens Homeowners Association Rules and Regulations, found on the Riviera Gardens HOA website, under Homeowners). See Article 7, Architectural Control of the CC&R’s for additional information.

Q: May I offer my Riviera Gardens unit as a short-term vacation rental?

A: Subleasing of units or assignment of leases must be approved in writing by the board of directors. All rentals must be for a term of no less than 30 consecutive days. See Article 8, Renting/Leasing of Condominiums in the CC&R’s.